Refund policy

Return and Refund Policy
Thank you for shopping with us! At Dopamine Hits, we’re committed to providing high-quality products and excellent service.

Returns for Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. To help us resolve the issue quickly, please include clear photos of the item along with a description of the problem. We’ll work with you promptly to make things right.

Returns for Sizing, Change of Mind, or Expectations
Because we partner with specialized global suppliers to bring you unique collections, our logistics system routes orders instantly to print-on-demand and design facilities. For this reason, we do not accept returns, refunds, or exchanges for sizing errors, changes of mind, or if the item doesn't meet personal expectations.

Please review all product descriptions, sizing charts, images, and specifications carefully before completing your purchase. All customers are required to verify their measurements and acknowledge this final sale policy via our mandatory checkout checkbox prior to adding clothing items to their cart.

If you need assistance or have questions, our dedicated customer support team is here to help. Thank you for choosing Dopamine Hits!

Frequently Asked Questions

Do you offer free shipping?

Yes, we provide free standard shipping on all orders to Canada and the USA.
We are not responsible for any Duty or Tariffs that may be charged when your order arrives in your country. Please be aware of the individual rules for your country.

What is your refund policy?

At Dopamine Hits, we work with specialized global printing and design partners to bring you a unique, curated catalog. Because your orders are immediately routed to custom production facilities, all sales are final.

Damaged or Defective Items: We fully back our quality! If an item arrives broken, misprinted, or defective due to a manufacturing error, contact us within 7 days of delivery with clear photos, and we will rush you a replacement free of charge.
Size & Fit, Change of Mind, or Expectations: We do not accept returns, refunds, or exchanges if an item doesn't fit, if you change your mind, or if it doesn't meet personal expectations.

Please review all product images, dimensions, and sizing charts carefully before purchasing. For items sourced through our global catalog, a mandatory agreement checkbox must be checked prior to adding items to your cart to confirm your selection.

Full Refund Policy here.

Why isn’t sales tax or GST added at checkout?

Dopamine Hits is a small Canadian business. Under Canada Revenue Agency (CRA) small supplier guidelines, we are exempt from collecting federal GST/HST or provincial sales taxes on our sales. Therefore, no tax will be added to your cart at checkout.

⚠️ Cross-Border Trade & Customs Notice: Because we partner with specialized global design and print suppliers, your items may route directly from international facilities (including our US and China hubs). Due to ongoing global trade dynamics and stricter border customs measures, international shipments are frequently subject to local import duties, regional custom handling fees, or carrier processing tariffs upon entering your country.
Who Pays? These entry fees are determined strictly by border authorities and your local postal network (like Canada Post or DHL) at the time of processing. They are entirely outside our storefront's control and remain the sole responsibility of the customer. We highly encourage checking your local import policies before finalizing your purchase.

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