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Canada Post back to full service levels for domestic parcels

Canada Post Trucks Ready To Work

Effective January 6, Canada Post has reinstated on-time service guarantees and returned to full service levels for domestic parcels. Our network is stabilized and we are ready to serve customers.

Thank you to everyone for your patience these past few weeks as we’ve worked to safely restore normal operations while managing significant holiday volumes. Additional weekend hours have helped us process all accumulated parcels, and we are delivering them across the country.

While we’ve taken care of the parcels in our network, we continue to work through higher volumes of Transaction Mail and Neighbourhood Mail.

Here’s what our return to normal operations means for our customers:

Domestic parcels - PODs fulfilled in Canada

  • On-time service guarantees have resumed for domestic parcels and are in effect for items inducted as of January 6, 2025.
  • Our peak season on-time delivery guarantee modification will be applicable for the balance of peak season, which ends on January 12, 2025.
  • We have returned to normal processing and delivery levels across the country, including in rural and remote areas.
  • We’re fully caught up on returns and will process new returns based on normal timelines. All return labels created on or after October 15 will remain valid for up to 45 days.

International mail and parcels - PODs fulfilled outside of Canada

  • We continue to work through accumulated international volumes at a good pace.
  • While we continue to accelerate the processing of these items, customers should expect a delivery delay of several days for incoming international items.

Our commitment to our customers

Our commitment to deliver for Canadians and Canadian businesses is stronger than ever. We understand the challenges our customers had to manage during the busiest time of year and as we worked to return to full service levels. We deeply value their trust and we are committed to providing the service they need and expect.

We will continue to keep customers informed on how we are progressing and what it means for their business.

To help you celebrate without stress, we offer in-store gift cards—perfect for gifting! Your recipient can select their favourite goods and place their own order for delivery.

Shop Gift Cards

Thank you for your patience and understanding during this time. If you have any questions or need assistance with your shopping, we're here to help!